ITIL® 4 Specialist: Create, Deliver and Support
Descrizione
Get to know the core elements of the value stream with ITIL® 4 to generate sustainable services.
Condizioni
The «ITIL® 4 Foundation certificate» is a prerequisite for the course. The «ITIL® Foundation 2011» certificate is not sufficient. If you are not yet in possession of this certificate, please attend the following course:
Pubblico target
This module is a must for all IT staff involved in the design, planning and operation of services and who want to learn about service improvement opportunities as ITIL® is already used in their organization. These are (IT) service management specialists and practitioners responsible for the operation of IT-enabled and digital products and services, as well as staff responsible for the end-to-end delivery of services. Specifically, these are:
- IT Manager
- Service Delivery Manager
- Service & Solution Architect
- Software Developer
- Test Manager
- Knowledge Manager
- Supplier Manager
- Service Desk Manager