Learn all about Dynamics 365 for Customer Service in our 5-day in-class course.

Familiarity of business applications and the desire to customize and implement them for your business.

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

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